WEBINAR
The CX NXT: BFSI Brainstorm
Where business leaders take on real-world challenges
Date: 24th September
Time: 3:00 pm - 4:30 pm BST (Zoom)
About the Webinar:
Building on the success of our CX NXT: BFSI Summit in July we are running a deep-dive discussion group on the key topics that emerged.
Unlock the Potential of Your CX Strategies
It’s the thoughts that keep CX leaders up at night. Business stakeholders want hard proof that the investments in technology, people, training and projects are generating revenue. Without it, it’s tricky for the CX function to justify their actions. No matter how much the customer is delighted, can we quantify this delight in future financial gains?
CXM Today presents The CX Brainstorm – a panel of experts to take on this real-world challenge for CX leaders, and find a way to success. This edition is focussed on the BFSI industry. Tune in to the 90-minute webinar to hear how to;
- Build trust among stakeholders, empowering teams
- Prove ROI: how CX impacts the bottomline
- Enable consensus and alignment within the organisation
Speakers
David Hicks
Chairman, XMCoach and TMD
Moderator
Until its successful sale (to IHS a Global Leader in data services), David was founder and CEO of Mulberry Consulting, the largest Global boutique Customer Experience Consulting business. David led the business for over 12 years, taking it from start-up to a global player with a Fortune 500 client base. He has worked globally with over 300 organizations in telecommunications, finance, retail, logistics, travel & hospitality, auto, publishing and technology.
Alex Swain
Digital Design Director, Deutsche Bank
Speaker
Alex is a Digital Design Director with 20 years’ experience in luxury brand, digital and user-centred design, within the financial services and retail industries. He has led design projects for large brands like Deutsche Bank – Private Bank, implementing global alignment and experience improvements by creating a sharable website pattern library. Alex has collaborated closely with brand teams to transform ‘print’ guidelines into accessible digital frameworks.
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