Gen AI Playbook – Enabling Great Customer Experience offers actionable insights, real-world case studies, and strategic frameworks designed to empower BFSI organisations to leverage genAI effectively, driving innovation and setting new standards in CX.
The playbook features a comprehensive exploration of:
- Use Case Demonstrations: Discover the top use cases showcasing how genAI is transforming banking functions such as customer support with chatbots, revolutionising investment advice, and personalising marketing efforts across BFSI enterprises.
- Strategic Insights: Addressing pivotal debates on the timing of AI adoption, compatibility with legacy systems, and regulatory considerations, enabling CX leaders to navigate decisions with confidence and foresight.
- Recommended AI-Readiness Checklist and Glossary: The playbook includes a comprehensive AI-readiness checklist for smooth integration and a glossary of key genAI terms. Understanding these terms is crucial for refining strategies and preparing for AI adoption.